On Site & Remote Tech Support

The staff at Phoenix offers outstanding support to our clients both at their place of business and remotely whenever possible. We use the industry's leading technology to quickly remote into our client's systems to help resolve issues quickly and conveniently.

We offer managed services for our clients who want an all inclusive packages, blocktime, and call us when you need us.  We are extremely flexible with our support options always working to meet the needs of our clients.

Managed Services:

• CompleteCare - Monitoring and support for all network equipment with unlimited 24/7 support.  Our Monitoring software tells us when systems are falling outside of tolerances or are offline.  This allows us to work on your behalf afterhours to resolve issues that could cause issues during the day.

    

• EssentialCare - Monitoring and support for all network equipment with unlimited business hour phone support.  Our Monitoring software allows us to ensure all systems are kept current with updates and patches.  This allows us to run a more proactive network for our client's businesses.

    

• BasicCare - Monitoring of network and server.  Through our BasicCare, we monitor the network equipment and server to receive alerts when equipment is offline.  Clients receive a monthly report as to the health of their server.

     

Blocktime - Discounted Hourly rates for pre-purchased time.